Protect Your Phone Numbers from Unauthorized Transfers

Your phone number is more valuable than you may think. One growing threat is port-out fraud, where scammers transfer your number to another provider without your knowledge. Once they gain control, they can hijack calls and text messages, often using them to break into financial or online accounts that rely on verification codes.

What is Port-Out Fraud?
Although it happens most often with wireless numbers, landlines can be affected too. In this scam, someone poses as the account holder, opens service with a different carrier, and requests that your number be “ported” away. Once successful, the scammer gains control of your calls and texts, which allows them to bypass two-factor authentication codes, change login credentials, and even lock you out of your own accounts. Because communications are rerouted, victims may not realize what has happened until it is too late. Learn more about this risk by visiting the FCC’s consumer guide: fcc.gov/port-out-fraud-targets-your-private-accounts.

How to Safeguard Your Number

• Limit personal details you share. Social media posts often reveal answers to security questions (birthdates, pet names, car photos, etc.).
• Be cautious with unexpected calls or texts. If a message or caller seems suspicious, hang up and return the call using a verified number.
• Strengthen account protection. Use strong, unique passcodes that don’t rely on easily guessed dates or names. Enable email or text notifications when available.
• Monitor your phone bill. If you notice unexpected changes, contact your provider immediately to confirm the details.

Extra Protection from Pineland
Pineland offers a free Port Freeze option for all accounts, residential and business. With this feature in place, any request to move your number to another provider must first be confirmed directly with you (or your authorized contact) using an account passcode. To add this protection to your account, call our Customer Experience Associates at 800.247.1266 during regular business hours.