Calling Features Guide
Landline Calling Features
This service lets you know someone else is calling when you are using the telephone. You will hear a beep tone. If you ignore the first beep, there will be a second one in ten seconds. The party calling you hears only the normal ring.
To answer the second call, press and release the receiver button. The first call will be put on “hold” and you will be connected to the second call.
To return to the first call, press and release the receiver button again. You can switch back and forth between the two calls as often as you want.
You can cancel call waiting by dialing “70” before making a call.
This service lets you transfer your incoming calls to another telephone.
To forward calls dial 72# and listen for the dial tone.
Dial the number that will be accepting your calls. Call Forwarding is in effect when the party answers. If the line is busy or there is no answer, hang up and repeat the first two steps. Wait for confirmation (two beeps). Call Forwarding is now activated.
To cancel Call Forwarding dial 73#. When a confirmation tone of two beeps is received, call forwarding is deactivated.
Note: While your calls are being forwarded, your telephone will briefly ring each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect. While calls are being forwarded, you can see make outgoing calls.
This service lets you add a third party to your existing conversation without Operator assistance.
Press and release the receiver button to put your call on hold. You will hear a dial tone.
Dial the person’s number. You can talk privately with this person before including the original caller.
To begin a three-way call, press and release the receiver button. All three parties will be on the line.
To disconnect the third party, press the receiver button.
This is an optional feature for $3.00 which allows you to block certain numbers and types of numbers from calling.
Main Menu:
Dial *95 from your home phone.
The first time you access this service, you will be prompted to choose which language you wish to hear the options in. After you make your selection, all menus and prompts will be presented in that language. (This is an Optional feature.)
Press 1: To ADD a number to your blocked list.
Press 2: To REMOVE a number from your blocked list.
Press 3: To REMOVE ALL numbers from your blocked list.
Press 4: To ADD a number to your KNOWN list.
Press 5: To change the language of your menu options.
Press 6: To turn the entire service ON.
Press 7: To turn the entire service OFF.
Press 8: To BLOCK calls from Private Callers.
Press 9: To ALLOW calls from Private Callers.
To add the last caller’s number to your blocked list:
Hang up from the call.
Pick up the receiver and dial *96.
Hang up the receiver.
This service gives the subscriber the convenience of recalling the last incoming call.
To retrieve the last incoming call, pick up the hand set and dial *69.
Subscribers who do not wish to have their phone number delivered can use this feature to prevent the phone number from being delivered on a per call basis.
Dial *67 then the phone number intended. Instead of displaying the calling party’s phone number, the letter “P” or “Private” is displayed.
Residential VoIP Calling Features
Call waiting allows you to receive a new call while you are still on an existing call. The service will deliver caller ID and caller name during call waiting if your phone supports this feature. To answer the call waiting call, either press the Flash key on your phone if it has one, or press the hookswitch and release it after a half second. This will place the original caller on hold and will connect you with the new caller.
To place a 3-way call, either answer an incoming call or place an outgoing call. Once answered, put the first call on hold by either pressing the Flash key on your phone if it has one, or pressing the hookswitch and release it after a half second. You will hear a dial tone from your phone. Enter the destination number for the next caller. Wait until the other person answers. Either press the Flash key on your phone if it has one, or press the hookswitch and release it after a half second to join everyone together. To end the 3-Way call, simply hang up. If any of the called users hangs up first, you will remain joined to the other user. Hang up at any point to end the 3-Way call.
To return a call to the last person that called you, simply dial *69. The last person that called you will be called back.
To reject calls that come across as Anonymous, dial *77. To re-enable receiving Anonymous calls, dial *87.
If you will be traveling and want to forward your phone, dial *72 followed by the number to forward calls to. To disable the call forward, dial *73.
To forward only unanswered calls instead of letting them go to your voicemail, dial *92 followed by the number to forward calls to. To disable the call forward, dial *93.
Your service comes with a voicemail box.
Voice Portal Menu Options:
- 1 – To access your voicemail box
- 3 – Go to the greetings menu
- 4 – Change call forwarding options
- 8 – Change your pass code
- 9 – Exit the voice portal
- # – Repeat the menu
Unanswered calls will automatically be sent to voicemail. There are two ways to access your voicemail:
- Picking up your phone and dialing *62 will put you into the main voice portal menu. The main voice portal menu gives you access to additional features, where option 1 will also put you into your voicemail box.
- Calling your own phone number will put you directly into your voicemail box allowing
you to listen to, delete and manage saved voicemails.
Initial Setup:
The first time you call your voicemail box or dial *62, you will be prompted to set a pass code to access your voicemail and to record your personalized name. Pass codes should be 4-to-8 digits. When calling from you own phone number, it’s not necessary to enter your pass code to access your voicemail. Your recorded name will be played to callers as part of the default greeting callers will hear. You’ll later have the option to record a longer greeting, though you don’t have to. The default greeting users will hear is, “Your recorded name” is not available to take your call. Please leave a message after the tone.’ Once you have completed the setup, you can record greetings and access your voicemails.