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Pineland’s services are delivered through a 100% fiber optic connection, which is currently the fastest connection available to transmit data. Our fiber cables are located underground, buried to each individual home or business. Inside of a fiber cable are glass wires as thin as a strand of hair. Using light, data is transmitted through these wires to its destination. Prior to fiber, copper lines, often referred to as DSL, were used to transmit data. Although they are capable of transmission, their rate is not as fast as fiber.
An application for Pineland services may be completed in person at any of our business offices, or online at our website www.pineland.net. Once your application has been completed, a utility credit check will be performed to determine if a deposit is required. Your upfront costs of installation, and if applicable, membership fee and deposit, will be due before your order for service can be placed, and may be made in-person or over the phone.
We always try to schedule requests for service as quickly as our schedule allows. For locations that have previously had Pineland services through our fiber network, installation is often completed within one and a half weeks. If your location has not had Pineland services before, construction will be required. Construction time is dependent on multiple variables, such as the logistics of construction to your home or business, and schedule. For an estimated construction time in your area, please contact our main office during our normal business hours. All requests involving construction require a grant of easement signed by the property owner. Once construction is complete, we will contact you to schedule an appointment to activate your services.
During all installations, the account holder or an authorized user age 18 or older must be present.
Invoices are pro-rated and are generated once a month. The due date for all invoices is the 10th of each month, with a grace period through the 15th to avoid any late charges. Disconnections for non-payment occur on the 29th of the month. Any credits or charges that result from an upgrade or downgrade in services during the month will appear on the next billing cycle.
As a new customer, you will receive a guide with your first invoice that explains how to read your bill. Our Customer Experience Associates are available to answer any questions you may have.
Payments for Pineland Telephone and Southeast Fire and Burglar customers may be made with cash, credit card, check, or money order.
In-person payments may be made at any of our business offices during regular business hours, which also offer secure after-hours drop boxes. Online payments may be made on the website’s My Account page, or through our mobile app “eBill Mobile”, using a credit card or checking account. Our Customer Experience Associates are also available to process your payment by phone.
There are no processing fees for payments. Autopay and paperless statement options are available.
If you experience issues with your Pineland services or need technical support, please contact us by phone at (800) 247-1266. You may also initiate a trouble ticket through your online account.
Southeast Fire and Burglar Alarm customers requiring assistance may contact us at (888) 936-FIRE.
You can request to disconnect your services in person or by phone. Only an account holder may request a complete disconnection of services.
If your services include television, the set top boxes, cords, and remotes must be returned. If your services include our high-speed internet, and you are leasing our router (Managed Wi-Fi subscribers), router(s) and power cords must be returned. If a disconnect request is made without equipment present, your account will be billed for the cost of the equipment until it is returned.
Equipment may be returned to any of our business offices during regular business hours, and may also be returned by mail. When returning your equipment by mail, your shipment must include identifiable account information and a contact number to ensure your return is processed correctly. For shipments through UPS, please ship to Pineland Telephone, 30 S. Rountree St. Metter, GA, 30439. If shipping through USPS, please address your package to Pineland Telephone, PO Box 678, Metter, GA, 30439.
Support & Trouble Tickets:
If you’re experiencing issues with your Pineland services or need technical support, please contact us by phone at (800) 247-2244. If you do not require immediate assistance, trouble tickets may also be submitted through your online account and will be responded to on the next business day. Southeast Fire and Burglar Alarm customers requiring assistance may contact us at (888) 936-FIRE.