Lifeline
If you are a low-income consumer and need help paying for voice, broadband or wireless service, you may be eligible to participate in the Lifeline program.
Lifeline is a non-transferable, federal benefit that makes monthly voice or broadband service more affordable. Eligible households may apply the monthly Lifeline discount to either landline voice or landline broadband service.
You may be eligible to receive Lifeline if you, or a dependent, receive any of the following:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Veterans Pension and/or Survivor Benefits
- or if household income is at or below 135% of the Federal Poverty Guidelines
Unresolved complaints concerning Lifeline service can be directed to the Georgia Public Service Commission’s Consumer Affairs Unit at (404) 656-4501 or, Toll-free in Georgia, at (800) 282-5813.
Basic phone service as low as $33.95 and stand-alone internet begins at $69.95
Affordable Connectivity Program (ACP)
The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households pay for broadband service.
You are likely eligible if your household’s income is below 200% of the Federal Poverty Line or you (or someone in your household) participate in one of these programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools
- Received a Federal Pell Grant in the current award year
You can check eligibility requirements and apply for the ACP by visiting ACPBenefit.org. If you have questions about the ACP or wish to check your application status you can contact the ACP Support Center at (877) 384-2575.
Complaints concerning ACP service can be directed to the FCC Consumer Complaint center at https://consumercomplaints.fcc.gov/ or 1-888-225-5322.
EBB Program Enrollments Closed
National Lifeline Accountability Database enrollments into the Emergency Broadband Benefit Program ended on December 30, 2021 and the EBB Program has officially transitioned to the Affordable Connectivity Program. All pre-existing EBB applications, except those that do not qualify through an ACP eligibility program (i.e., substantial loss of income), have rolled over and are eligible for ACP enrollment.
